Return and Exchange Policy

Conditions for Return and Exchange

You can return or exchange products within 15 days from the date of receiving the product.

Products must be in the same condition as when sold, without any additional damage or missing parts.

You must present the original invoice to complete any return or exchange.

Services that Can’t be Returned

Certain services are non-returnable and non-refundable, including:

• Installation services
• Software installation and setup
• Licensing fees

These services are considered final sale once performed or activated.

Condition of Returned items

Products must be returned with all of their original parts.

If the product is damaged, altered, or missing components, returns will not be accepted.

How to request a Return or Exchange

To request a return or exchange, please contact our customer service team via,

Email: info@saspoints.com

Phone: +201119795751

Please include the purchase invoice and product photos along with the reason for the return or exchange in your message.

Response Time

• Our team will review your request and respond within 2 to 3 business days.
• Once your return or exchange is approved, we will provide you with the necessary instructions for returning the item.

How Refunds Work

• Refunds are processed 15 days after we receive and inspect the returned product.
• Refund will be issued to the same payment method used during the original purchase, unless otherwise agreed.

How Exchanges Work

Exchanges depend on product availability. If a replacement is not available, a refund will be processed according to our refund policy.

Shipping Costs for Returns

The customer is responsible for all shipping costs related to returns or exchanges, unless the return is due to an error from our side.

Please Note

All products are in used condition but are fully tested before sale to ensure proper functionality.

We reserve the right to refuse returns if the product has been physically damaged, tampered with, or altered after delivery.